Contact us
Swindon / Remote
Advertising Salary
up to £25,800

The opportunity

We are currently seeking a highly organised and detail orientated Vetting Services Administrator to join our team.  You will be providing administrative support for the processing of regulatory and non-regulatory tasks for all areas of Vetting Services. Meeting FCA requirements and ensuring continuity of servicing for clients and Partners and Advisers.

This is a hybrid 6 month fixed term contract role, based 2/3 days a week in our Swindon office.
The benefits:
  • Salary -up to £25,800
  • Bonus scheme - on target bonus -7.5%
  • Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
  • Critical illness cover
  • Income protection - 1x salary
  • Death in service - 4x salary
  • 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
  • A range of other flexible benefits to include private medical insurance, dental insurance and much more.
What you'll be doing: 
  • Providing administrative support for the processing of regulatory and non-regulatory tasks for all areas of Vetting Services.
  • To obtain onboarding screening checks and the requesting of employment referencing to support checks.
  • Providing administrative support for onboarding
  • Provision of advice and the ability to resolve issues / queries from other business areas and Partners / Advisers
  • MI reporting to Operations Manager, to the agreed frequency and as required
  • Managing day to day workflow to achieve target KPIs, changing priorities and supporting other Vetting Services areas, projects & initiatives.
  • Adherence to, and sharing best practice in respect of processes and procedures
  • Deal with incoming phone calls or queries from other business areas or Advisers, confidently and competently dealing with the query or escalation
  • To provide support to projects, initiatives and any other area within Vetting Services as required
  • Manage all work tasks to expected levels of quality, while keeping in line with agreed SLA & QC KPIs

What will you need to succeed?

  • Operating in a busy and demanding role
  • Service excellence and issue resolution
  • The ability to handle potentially sensitive and confidential information.
  • Administrative and operational experience, with strong written and verbal communication
  • An ability to work under pressure
  • Ability to consistently work to high standards, managing workflow with minimal day to day supervision
  • Ability to manage / adapt with conflicting priorities
  • Technical knowledge used to resolve issues and find solutions for customers
  • Excellent working knowledge of internal systems and Microsoft office package; Word, Excel and Outlook as a minimum

Why us?

We're a dynamic, fast-paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.

We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values and respects individuality and we are committed to building an inclusive culture and environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.

On top of offering a modern workplace with bags of development opportunities, we also offer a highly attractive benefits package to reward you for your hard work. This includes a competitive base salary, an industry-leading annual bonus, enhanced pension, critical illness cover, income protection, and a range of other flexible benefits

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