Infrastructure Analyst

The opportunity

As Infrastructure Analyst, you'll play a crucial role in overseeing and enhancing The Openwork Partnership's IT infrastructure.

Your responsibilities will include monitoring system performance, addressing security events, troubleshooting issues, and ensuring the smooth functioning of servers, networks, and other vital IT elements. Additionally, you'll focus on implementing vulnerability management to safeguard data and IT assets, alongside maintaining comprehensive documentation and reports on system performance and challenges.

You will also contribute to business continuity by maintaining backups and disaster recovery processes, and actively participate in scaling our IT capabilities by adhering to capacity management protocols and proactively identifying potential issues or bottlenecks. Within the user support area of the Technology department, you'll serve as an escalation point for infrastructure-related concerns, ensuring optimal service delivery to customers.

Hybrid role, based 2 days a week in our Swindon office.

The benefits:

Salary - up to £40,000
Bonus scheme - on target bonus - 7.5%
Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
Critical illness cover
Income protection - 1x salary
Death in service - 4x salary
27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
A range of other flexible benefits to include private medical insurance, dental insurance and much more.

Your role:

Monitor, identify, and mitigate vulnerabilities within the IT infrastructure to protect against potential threats and keep the infrastructure secure.
Continuously monitor the performance, availability of IT systems and capacity, including servers, networks, and data centres, to ensure optimal operations.
Maintain and tune the monitoring systems to underpin a proactive and responsive service.
Analyse system performance and recommend improvements to enhance efficiency and scalability
Provide advanced technical support for complex issues that cannot be resolved by 1st and 2nd line support teams
Manage and perform regular backups of critical systems and data to ensure data integrity and availability in case of system failures
Diagnose and resolve infrastructure related issues promptly to minimise downtime and ensure business continuity
Maintain accurate and up-to-date documentation of infrastructure configurations, processes and operating procedures
Work closely with our inhouse teams and key strategic partners
Assist in the identification of underlying causes of incidents (technical/process)
Assist in performing ongoing performance tuning, hardware upgrades, and resource optimisation
Work towards participating in the out of office support rota
Keep up to date with technology trends, tools, practices and bring these ideas into the team participating in technical initiatives, option definition and implementation

What will you need to succeed?

Experience:

2+ years of experience in IT infrastructure management or a similar role
Proficiency in network administration, server management
Experience with backup solutions and disaster recovery planning
Experience with monitoring tools, experience with Azure monitor would be advantageous
Experience with cloud technologies such as Azure and Microsoft365
Familiarity with virtualization platforms such as VMware
Working within a structured environment with and understanding of ITIL and Agile methodologies
Analysing system performance and recommending improvements to enhance efficiency and scalability
Carrying out system upgrades

Knowledge:

Microsoft Active Directory and Azure AD
DNS and DHCP
Group Policy Management
Scripting e.g., PowerShell
Knowledge of security best practices and tools for protecting IT infrastructure

Skills and Competencies:

Be able to translate complex technical concepts into easy-to-understand language for stakeholders and internal teams
Have a professional attitude and lead by example work ethic
Have the ability to multi-task and stay organised in a dynamic work environment.
Be analytical and inquisitive, with excellent attention to detail
Be credible, confident, and articulate, with excellent communication and presentation skills and the gravitas to deliver ideas clearly and concisely to internal and external stakeholders at all levels of seniority
Be reliable, flexible, and cooperative
Be diplomatic and tactful
High degree of pragmatism and highly motivated with a strong end user computing background

Why us?

We're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.

We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.

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The opportunity

What will you need to succeed?

Why us?

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