Contact us
Location
Swindon / Remote
Advertising Salary
up to £54,000

The opportunity

We are looking for a number of experienced and talented operational managers to join our COO function, supporting our strategic goals this year. We have a lot to achieve, and we need the right leaders to enable our operational teams to deliver effectively and provide the best service to our customers. 
 
Joining us as Operations Manager, you will take responsibility for the management of operational teams within the Openwork Partnership, meeting and delivering to regulatory standards, policies, and service levels to ensure regulatory safety, ease of doing business, business growth and development. Supporting and driving change to ensure Business Excellence initiatives are met and delivered within agreed deadlines.
 
We have both Fixed Term Contract and Permanent opportunities available currently. These roles will require regular presence in our Swindon head office and will provide the opportunity for hybrid working. 
 
Key Accountabilities:
• Team and performance management of an operational team >12.
• Leading and developing an engaged team to deliver quality and great service to high standards to support Partner Firms and business strategy.
• Implementation of planning, processes, and controls to achieve Quality, Survey and SLA / KPI standards for operational functions of responsibility.
• Manage operational projects as required, achieving deadlines, high standards and value.
• Ongoing continuous improvement culture is embedded within the team with all colleagues demonstrating ‘think smart, think change’.
• Delivery of Business Excellence initiatives in line with agreed timescales.
• Pro-active stakeholder management.
• Managing within an agreed strategic framework, with safe execution of controls, with limited intervention.
• Complete records and timely documentation, including consistently accurate Controls and MI.
• Delivery of accurate and meaningful MI to Operational Head and other areas of the business, relating to operational KPIs, results, controls, and risk in line with agreed timescales.
• Pro-active resolution of all issues and queries, with appropriate risk mitigation and escalation.

What will you need to succeed?

• Established Operational Management experience.
• Experience of operating in a busy and demanding multi-functional role.
• Previous experience of dealing with advisers, providers, and internal support functions.
• Experience of dealing with targets, SLAs, and complaint handling.
• Proven ability to lead, implement and drive change initiatives, being an agent for change.
• Good understanding of business awareness and service standards.
• Resilient, proactive, and driven in a changing environment.
• Strong leadership, performance, and management skills.
• The ability to manage resource / workflow and multiple tasks and priorities to deadlines, delegating as appropriate.
• Strong relationship management and interpersonal skills with the ability to build effective working relationships.
• Strong verbal and written communication, influencing & negotiation skills.
• To identify and deliver improvements in our customer journey and service delivery.
• Proven ability to lead, implement and drive change initiatives, being an agent for change.
• Good analytical, problem-solving and decision-making ability, able to use sound judgement.
• Ability to consistently achieve standards and deadlines without a need for supervision.

Why The Openwork Partnership?

We’re a dynamic, fast-paced and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We’re investing heavily in the development of our people, continuously striving to give them the platform to reach their full potential.

We’re also very proud of our culture, having placed in the Top 100 Best Companies to work for again in 2021. The Openwork Partnership values and respects individuality and we are committed to building an inclusive culture and environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.

On top of offering a modern workplace with bags of development opportunities, we also offer a highly attractive benefits package to reward you for your hard work. This includes a competitive base salary, annual bonus, enhanced pension, critical illness cover, income protection and a range of other flexible benefits.

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