Omnis Relationship Manager

As the Omnis Relationship Manager, you will be responsible for some, and supportive of, a range of Omnis’ operational service delivery, relationship management and programme management activities. 

The Relationship Manager acts as the primary contact with Omnis’ outsourced Transfer Agency and Shareholder relationships.

In addition, you will act as the subject matter expert and escalation for the day to day operational aspects of the Firm's discretionary fund management activities.  Activities include maintaining discretionary model portfolios, ensuring delegated Platform services are delivered to agreed standards, query resolution and overseeing DFM changes for all platforms. Ensuring trained and competent resources are available on any day to effect portfolio changes.  They will also provide support to the Senior Operations Manager, as required.

You'll also be responsible for the direct line management and development of team members and other resources to support the above activities.

This role is based in our London office with some flexible working.

Your responsibilities will include:

• Perform a range of daily settlement, treasury and dealing oversight activities, including administering Distributions.
• Act as the Transfer Agency subject matter expert.
• Act as the primary contact point for all Transfer Agency related issues.
• Maintain the Omnis Shareholder Register in line with regulatory obligations.
• Produce a range of management information reports and perform a variety of daily quality assurances.
• Review Transfer Agency deliverables and key performance indicators, facilitate regular service management meetings with the outsourced Transfer Agency ensuring obligations are delivered via appropriate controls.
• Conduct ongoing due diligence and quality assurance reviews, ensuring controls remain effective.
• Act as the Client Money/CASS SME during external audit reviews.
• Represent Omnis at Transfer Agency Management Company Forums as well as change and development meetings.
• Approve or decline IT changes at the Transfer Agency, referring to Omnis Compliance as necessary.
• Relationship manager will liaise with Shareholders, Distributors and Platforms with activities to include reviewing and maintaining service agreements, agreeing operational processes, and resolving queries.
• Work with the Senior Operations Manager to implement new Shareholder fund agreements where required.
• As required, provide initial and ongoing due diligence and oversight of the platform management services required by Openwork Limited and 2plan as primary Distributors.
• Daily platform reviews to ensure the system is accessible for DFM.
• Act as the DFM subject matter expert, training others to support the agreed processes and controls.
• Act as the primary contact point for all DFM related issues. Keeping close to the Investment Team to anticipate resource and support requirements.
• Execute, validate and review tactical asset allocation changes for the Discretionary Model Portfolios.
• Conduct timely execution reviews for discretionary related activities.
• Respond to technical queries associated with Discretionary Model Portfolios.
• Resolve breaches, errors and complaints overseeing any detriment payments, where required.
• Work closely with colleagues to ensure issues are identified and resolved in a timely manner to minimise any potential Customer risk or financial impact.
• Work with the Senior Operations Manager to implement new DFM legal agreements where required.

• Preferably achieved, or in progress with, the CISI Investment Operations Certificate (“IOC”).
• At least 3 years in a Transfer Agency or associated role.
• At least 5 years in the financial services sector, 3 in asset management.
• At least 3 years’ experience managing external service relationships.
• An experienced financial services relationship manager.
• A good understanding Transfer Agency role and dealing lifecycle.
• A good understanding of investment platforms and UK distribution structures.
• Good UCITS collective investment scheme fund knowledge.
• Relevant FCA Handbook chapters; COLL, SYSC and CASS.
• Third Party Service provider oversight management skills.
• Ability to support multiple tasks, issues with effective prioritisation and escalation.
• Able to develop and maintain effective working relationships, both internally and externally, recognising that this role is multi-disciplined.
• Good attention to details skills with the ability to assimilate information into Committee Minutes.
• Well organised with an ability to prioritise multiple activities and see actions through to conclusion.
• Ability to document activities and observations for operational and audit purposes.
• The Jobholder needs be able to take initiatives from start to finish.
• Highly developed and confident presentation skills.
• Excellent verbal and written communication skills.
• Strong leadership, communication and influencing skills.
• Honest, open, and transparent with high levels of personal and professional integrity.

We're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.

We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2021. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.

On top of offering a modern workplace with bags of development opportunities, we also offer a highly attractive benefits package to reward you for your hard work. This includes a competitive base salary, an industry-leading annual bonus, enhanced pension, critical illness cover, income protection and a range of other flexible benefits.