Support Services Administrator

Hybrid role based in Swindon - 2 days a week required in the office.

As Support Services Administrator, you will provide high quality administration support across the Pension and Investments Transfer Teams to ensure the efficiency of daily activities. You will consistently deliver an outstanding service to our Advisers, Partners, and each other.

The benefits:

• Salary - up to £27,000
• Bonus scheme - on target bonus – 7.5%
• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
• Critical illness cover
• Income protection - 1x salary 
• Death in service - 4x salary
• 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days. 
• A range of other flexible benefits to include private medical insurance, dental insurance and much more.

Your responsibilities will include:

• Ensuring that case data is recorded accurately and within set time criteria.
• Ensuring MI is accurate, up to date and issued within set time criteria.
• Participating in the effective distribution of workloads to ensure SLAs are met.
• Working alongside the Team Leader and colleagues to ensure effective resource planning.
• Being the first point of contact for Advisers and their teams to support the processing of cases.
• Undertaking all aspects of the role in an ethical, compliant, diplomatic, and professional manner.

• Previous experience working in a busy administrative role, involving direct customer service.
• Financial Services sector experience would be advantageous but not essential.
• Strong Microsoft Office skills and IT skills.
• Ability to build and maintain professional and effective working relationships.
• Well-developed communication skills, both written and verbal.
• Ability to work flexibly both as an individual and part of a wider team; supporting colleagues to ensure all tasks are covered on a day-to-day basis.
• High level of attention to detail, with ability to follow processes and procedures to ensure a high level and consistent service to customers.

We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.