As a Provider Management Administrator, you will play a key role within our distribution services team, ensuring the smooth set up and maintenance of provider codes across applications, systems and provider networks. You'll support both The Openwork Partnership and Owl Financial, working to high standards and within agreed SLAs - helping to keep our operations running seamlessly and efficiently.
This is a 12 month FTC and is based 2 days a week within our Swindon office.
The benefits:
- Salary - up to £25,000
- Bonus scheme - on target bonus - 7.5%
- Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
- Critical illness cover
- Income protection - 1x salary
- Death in service - 4x salary
- 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
- A range of other flexible benefits to include private medical insurance, dental insurance and much more
Your responsibilities will include:
- Administering requests for new starters, change of details, transfers and terminations for The Openwork Partnership and Owl Financial to agreed standard and procedures.
- Adhering to requests for panel switches across all propositions.
- Ensuring work is carried out and recorded for auditing purposes within our call logging and/or email system.
- Liaising with FIRST and other key stakeholders with regards to progress of workflow.
- Liaising with Providers to ensure all SLAs are met or exceeded, following up to ensure completed in a timely manner.
- Diagnosing and resolving workflow issues accurately ensuring they are logged correctly and either closed or escalated appropriately to Senior Administrator or Team Manager.
- Suggesting ways to improve efficiency and effectiveness of tasks performed.
- Providing access to The Openwork Partnership and Provider systems and services through creation, changes and terminations of accounts, profiles and roles.
- Undertaking regular procedural reviews to ensure up to date and fit for purpose.
- Fully adhering to IT Security policy and procedures.