Mortgage and Protection Operations Manager

The opportunity

Are you a skilled Operations Manager looking for a new opportunity?

If so we want to hear from you! We are looking for experienced and talented Operations Managers to join our COO function, supporting our strategic goals this year. We have a lot to achieve, and we need the right leaders to enable our operational teams to deliver effectively and provide the best service to our customers.

You will take responsibility for the management of operational teams within the Openwork Partnership, meeting and delivering to set standards, policies, and service levels. As well as ensuring regulatory safety, ease of doing business, business growth and development. Supporting and driving change to ensure Business Excellence initiatives are met and delivered within agreed deadlines.

This is a 10 month FTC and is based 2 days a week within our Swindon office.

The benefits:

Salary - up to £50,000
Bonus scheme - on target bonus - 10%
Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
Critical illness cover
Income protection - 1x salary
Death in service - 4x salary
27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
A range of other flexible benefits to include private medical insurance, dental insurance and much more.

Key Accountabilities:

You will be responsible for the management of an operational team
You'll lead and develop an engaged team to deliver quality and great service to high standards to support Partner Firms and business strategy
Implementation of planning, processes, and controls to achieve Quality, Survey and SLA / KPI standards
You will manage operational projects as required, achieving deadlines, high standards and value
Ongoing continuous improvement culture is embedded within the team with all colleagues demonstrating ‘think smart, think change’
Delivery of Business Excellence initiatives in line with agreed timescales
You will proactively manage stakeholder relationships
Managing within an agreed strategic framework, with safe execution of controls, with limited intervention
Complete records and timely documentation, including consistently accurate Controls and MI
Delivery of accurate and meaningful MI to Operational Head and other areas of the business
Pro-active resolution of all issues and queries, with appropriate risk mitigation and escalation

What will you need to succeed?

Established Operational Management experience
Mortgage and Protection experience
Experience of operating in a busy and demanding multi-functional role
Previous experience of dealing with financial advisers, providers, and internal support functions
Experience of dealing with targets, SLAs, and complaint handling
Proven ability to lead, implement and drive change initiatives, being an agent for change
Good understanding of business awareness and service standards
Resilient, proactive, and driven in a changing environment
Strong leadership, performance, and management skills
The ability to manage resource / workflow and multiple tasks and priorities to deadlines, delegating as appropriate
Strong relationship management and interpersonal skills with the ability to build effective working relationships
Strong verbal and written communication, influencing & negotiation skills
To identify and deliver improvements in our customer journey and service delivery
Proven ability to lead, implement and drive change initiatives, being an agent for change
Good analytical, problem-solving and decision-making ability, able to use sound judgement
Ability to consistently achieve standards and deadlines without a need for supervision

Why us?

We're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.

We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.

Apply

Mortgage and Protection Operations Manager

The opportunity

What will you need to succeed?

Why us?

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