Digital and Operational Lead

As the Digital & Operational Lead you will be responsible for ensuring the effective optimisation of digital systems and operational processes to support organisational objectives. A principal focus is ensuring the systematic capture and transfer of critical knowledge, and the Adviser Portal information database is accurate, comprehensive and easily accessible to all users.

You will ensure the effective development and maintenance of information in line with compliance and regulatory requirements and to publish optimised and relevant material to enhance the user experience.

The Digital & Operational Lead is expected to work closely with different departments to gather information, identify gaps and ensure accuracy and consistency of the content.

• Proven experience in supporting digital and operational transformation
• Experience in knowledge management, technical writing, process documentation and taxonomy.
• Experience in Financial services industry – desirable
• Confident in using digital systems and tools such as Word, Visio, PowerPoint, SharePoint and Umbraco. 
• Technical knowledge and understanding of digital systems, business operations and technology trends
• Familiarity of knowledge base software and other related digital tools.
• Understanding of data security, compliance and organisational best practices.
• Clear stakeholder engagement skills with the ability to work across functional teams with a commitment to continuous improvement
• Strategic thinking and planning abilities to develop and implement a knowledge management strategy that aligns with the company goals

At The Openwork Partnership, we're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential. We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.