T&C Supervisor - Owl - Openwork Ltd

The opportunity

We're looking for a T&C Supervisor to join the team and provide quality and risk oversight across Owl's Protection Advisers. You'll play a key role in supporting adviser development, ensuring good customer outcomes, and helping advisers meet the expected standards.

Please note, this a field-based role therefore occasional travel may be required.

Benefits package:

Salary - £46,000 - £50,000.
Car allowance - £4,236
Bonus scheme - on target bonus - 10%.
Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%.
Critical illness cover.
Income protection - 1x salary.
Death in service - 4x salary.
27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days.
Up to 3 working days per year of paid time to participate in volunteering activities.
A range of other flexible benefits to include private medical insurance, dental insurance and much more.

What you'll be doing:

Carry out adviser supervision activities in line with Openwork's standards and framework.
Support advisers to develop their knowledge, skills, and competency.
Identify risks, trends, and areas for improvement through file reviews, observations, and management information.
Provide clear, constructive feedback and coaching to advisers.
Work with managers and stakeholders to address risks and improve adviser performance.
Help create and monitor improvement plans where required.
Promote positive customer outcomes and a strong conduct culture.
Take a proactive approach to identifying emerging risks and opportunities for improvement.
Build positive and effective relationships across the business.

What will you need to succeed?

Experience supervising, coaching, or developing advisers is preferred
An understanding of FCA regulation and customer outcome requirements.
Experience reviewing adviser activity and identifying risks or quality concerns.
Strong communication and relationship-building skills.
The confidence to challenge constructively while maintaining positive working relationships.
Good analytical skills and the ability to identify trends and root causes.
Strong organisational skills with the ability to manage your own workload.
A collaborative approach and a passion for helping others succeed.

Why us?

We're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.

We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.

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T&C Supervisor - Owl

The opportunity

What you'll be doing:

What will you need to succeed?

Why us?

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