Head of Enterprise Technology

The Head of Enterprise Technology is a critical leadership role responsible for running a unified, closed-loop platform operation that connects day-to-day user support directly with enterprise systems excellence. You will own the operational lifecycle, reliability and continuous performance of purchased third-party software applications corporate infrastructure and workplace end-user technology within the Enterprise Technology remit.

Openwork is executing a technology transformation built on an assemble architecture strategy, a new digital proposition and the disciplined removal of legacy. This role provides a stable, resilient and cost-effective enterprise technology foundation for that change, ensuring purchased platforms and corporate services are operated as coherent products rather than a collection of disconnected services, colleague productivity is improved and operational and regulatory risk is reduced.

You will bring the front-line human service desk and back-end technology operations under a single banner. You will turn everyday manual technology tasks into automation, configuration and service improvements, using AI where applicable

The Benefits:

• Salary - up to £150,000
• Car allowance- £7,245
• Bonus scheme - on target bonus 30%
• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
• Critical illness cover
• Income protection
• Death in service
• 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days 
• A range of other flexible benefits to include private medical insurance, dental insurance and much more.

• Lead the Enterprise Technology function across enterprise applications, infrastructure, end-user computing, service desk and IT service management.
• Own the strategy, roadmap and full lifecycle of third-party SaaS and enterprise platforms, from implementation and integration through to optimisation, renewal and retirement.
• Drive a resilient, secure and high-performing technology environment, leading business continuity, disaster recovery, major incident management and operational readiness.
• Transform technology operations through automation, self-service and AI-enabled practices, using service data, incidents and user feedback to continuously improve colleague experience.
• Lead strategic technology suppliers and managed service partners, ensuring strong performance, appropriate cost control and delivery against contractual commitments.
• Partner closely with Engineering, Architecture, Security, Risk and Compliance to establish clear service ownership, technology controls and operational standards.
• Build and develop a high-performing Enterprise Technology team, strengthening capability, accountability and succession while simplifying and modernising the technology estate.

Skills & Experience

• Significant senior technology leadership experience across enterprise applications, infrastructure, workplace technology and IT service management.
• Strong experience managing SaaS and packaged applications, Azure/cloud environments, identity, networking, endpoint technology and operational monitoring.
• Proven leadership of operational resilience, business continuity, disaster recovery and major incident management within a regulated or business-critical environment.
• Strong understanding of ITIL/service management, automation, infrastructure-as-code, configuration management, security-by-design and zero-trust principles.
• Experience managing complex multi-vendor environments, strategic suppliers and managed service providers.
• Strong stakeholder leadership skills, with the ability to work effectively across technology, business, risk and regulatory teams.
• Financial services experience is strongly preferred, with knowledge of UK financial advice, adviser networks, wealth platforms, FCA regulation, GDPR and Consumer Duty advantageous.

Qualifications

• Degree in Computer Science, Information Technology or a related discipline, or equivalent professional experience.
• ITIL, cloud, service management or relevant technology certifications are desirable.