We are looking for an experienced and results-oriented Product Owner. The Product Owner will be responsible for owning and shaping a specific Product Domain at Openwork at an early stage of our transformational journey. The role focuses on understanding Openwork's strategic and business requirements and developing the assigned Domain to fulfil those strategies. This includes managing product development, overseeing vendor relationships, and supporting Openwork to develop a competitive digital proposition in the market which meets the needs of advisers and end clients.
The successful candidate will be a highly effective communicator and collaborator, a believer in servant leadership who seeks to empower and give voice to all team members across all disciplines and work with tech and change peers as part of a collaborative “three amigo’s” leadership approach.
The successful candidate will be passionate about the user and show deep empathy with their needs – whether that be advisers, clients or colleagues and believe in the value of advice to clients and be able to inspire teams as to the “why” of Openwork.
The benefits:
- Salary – up to £60,000
- Bonus scheme - on target bonus –10%
- Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
- Critical illness cover
- Income protection - 1x salary
- Death in service - 4x salary
- 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
- A range of other flexible benefits to include private medical insurance, dental insurance and much more.
Key Accountabilities:
- Domain Ownership: Manage your specific Domain of the Adviser toolkit, ensuring that it meets the needs of users and remains competitive in the market.
- Product Development: Collaborate with cross-functional delivery teams (both external and internal), to integrate, develop and maintain specified features and capabilities in the Adviser toolkit.
- Voice of Adviser & Client: Act as the primary advocate, and ultimate escalation point, for clients and advisers throughout the product lifecycle, ensuring their needs, feedback, and expectations are accurately represented in all decisions.
- UX/UI Delivery: Ensure an exceptional user experience and intuitive interface by taking full responsibility for UX/UI outcomes. This includes directly managing design and usability activities or coordinating with third-party partners to ensure a high-quality user-centred design.
- Requirements Ownership: Supported by Business Analysts from the Business Change Function, define the requirements for a given project within the owned Domain & sign off related acceptance criteria - incorporating the needs of business stakeholders, advisers and end-clients.
- Benefit Realisation: Track and analyse the performance of the Adviser toolkit Domain, including user experience feedback, operational insights, or commercial KPIs related to the relevant Domain to ensure the product is realising maximum benefit and to inform future developments.
- Market Monitoring: Monitor market trends, emerging vendor technology and regulatory changes that could impact the Adviser toolkit Domain.
- Strategic Roadmap Development: Contribute to strategic roadmap for overall Adviser toolkit and own roadmap for specific domain, aligned to the overall strategy, that reflects market trends, adviser needs, and end-client needs.
- Prioritisation: Inform the overall prioritisation process, informing decisions around Adviser toolkit development for the responsible Domain in collaboration with relevant business owners.
- Opportunity Analysis: Engage with vendors to identify new opportunities for integration, development or enhancement within the relevant Adviser toolkit domain.
- Business Case Creation: In collaboration with key business stakeholders, support business case development within Domain scope for new vendor integrations or in-house builds.
- Vendor Identification: Identify and develop relationship with potential Adviser toolkit vendors and partners, who align with the strategic objectives of the Adviser toolkit.
- Vendor Evaluation: Lead the assessment process of potential vendors, coordinating relevant parties from across the organisation based on the scope of the request.
- Integration Strategy: Support setting the framework for Adviser toolkit participation, including onboarding, performance monitoring and SLAs, communication with users.
- Vendor Management: Build and maintain relationships with key vendors in the Adviser toolkit Domain, ensure ongoing alignment with the Adviser toolkit's strategy and objectives.