Knowledgebase Lead

We’re looking for a Knowledgebase Lead to help make information, systems and ways of working simpler, clearer and more effective across the business.

This role is all about bringing clarity to complexity. You’ll make sure important knowledge is captured, kept up to date and easy for colleagues and advisers to access — helping people do their jobs well and supporting the wider goals of the organisation.

You’ll work closely with teams across the business, turning detailed or technical information into clear, practical content that’s easy to understand and use.

This is a 9-month fixed term role with the requirement to be in the Swindon office 3 days a week. 

You don’t need to tick every box — we’re looking for someone who enjoys working with people, information and improvement.

• Experience supporting digital, operational or business change
• Confidence creating or managing written content, guidance or documentation
• Strong communication skills and the ability to work with different teams
• An organised, practical approach and good attention to detail
• Comfortable using everyday tools like Word, PowerPoint and SharePoint
• Experience working in a regulated environment is helpful, but not essential
•  A positive, collaborative mindset and a desire to make things better

At The Openwork Partnership, we're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential. We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.