Senior IT Service Desk Analyst

As a Senior IT Service Desk Analyst, your primary purpose is to deliver exceptional IT support by fostering a high-performing team and maintaining outstanding customer service standards. You will play a pivotal role in supporting the IT Service Desk Manager, stepping in when needed to ensure smooth operations, and collaborating with colleagues to drive continual improvement and efficient resolution of technical issues.

The role is suited to a proactive individual who thrives on providing top-tier service. As a Senior IT Service Desk Analyst, you will work alongside the manager, stepping in as needed to uphold high standards and smooth operations.

We're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.

We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.