Business Analyst

Due to growth within our Change department we have some additional Business Analyst opportunities available!

In this role, you’ll lead analysis on change initiatives across the business—turning real business needs into clear, actionable requirements for our technology teams. You’ll be at the heart of shaping solutions that improve customer and colleague experiences, bridging business objectives and technology delivery. The role spans business and systems analysis across business change and IT improvement programmes, drawing on your experience of operational processes, procedures, systems and services.

The benefits

• Salary: up to £47,000
• Bonus scheme: on-target bonus 7.5%
• Pension: you contribute up to 5% and Openwork matches your contribution and adds an extra 5%
• Critical illness cover
• Income protection: 1x salary
• Death in service: 4x salary
• Holiday: 27 days + bank holidays, with the option to buy up to 10 additional days
• Flexible benefits: choose from options including private medical insurance, dental insurance and more

Key accountabilities

• Deliver business and systems analysis across a portfolio of change initiatives, shaping clear outcomes and success measures.
• Partner with stakeholders and SMEs to understand goals, pain points and desired customer/colleague experience.
• Elicit, prioritise and document high-quality requirements (functional and non-functional) using workshops and analysis techniques.
• Analyse processes and data to identify insights, trends and improvement opportunities, translating them into actionable recommendations.
• Produce governance and delivery artefacts (e.g., process flows, use cases, data mappings) to support decisions and delivery.
• Support change delivery by working with delivery teams to implement improvements, monitor outcomes and drive continuous refinement.
• Act as the liaison between business, technology and third parties, ensuring shared understanding through delivery and testing.

• Financial services experience and/or relevant qualifications (e.g., Lean Six Sigma, project delivery methodologies) are advantageous.
• Proven business and systems analysis experience, translating needs into clear functional and non-functional requirements.
• Strong stakeholder management and facilitation skills (workshops, feedback sessions), building buy-in and alignment.
• Excellent process analysis and modelling/re-engineering capability, including designing and validating new processes.
• Confident working with data and insight tools (e.g., SQL, Excel, Tableau) to support recommendations and decisions.
• Clear, credible communicator with strong problem-solving skills and attention to detail.
• Adaptable, collaborative team player—comfortable in a fast-changing environment with shifting priorities.
  

We're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.

We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.